Terms and conditions

Credit card payments in favor of Canal & Bay S.A. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

TERMS OF BOOKING 
Before making a reservation and/or booking at Canal and Bay Tours S.A. we encourage you to read these Terms and Conditions carefully, as they constitute a contract agreement between Canal and Bay Tours S.A. and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due. By submitting a booking, you confirm to us that you comply with these arrangements. 

Once you have submitted your booking and personal details through www.canalandbaytours.com, you will receive a confirmation of your booking via e-mail, print out these documents, as you will need to show them for all services. 

One of our sales representatives will contact you to re-confirm the booking. If by any chance our sales agent is unable to obtain confirmation an alternative will be offered. If you do not accept the alternative or Canal and Bay Tours S.A. is not able to offer you an alternative, you are entitled to cancel with a full refund of the payment. 

Canal and Bay Tours S.A. reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather, fortuitous events, force major or other reasons that are beyond Canal and Bay Tours S.A. control. 

All online bookings require payment of 100% of the total tour price at the time of the booking. We accept all major credit cards: Visa, MasterCard and American Express. There is no service fee for processing cards payments. 

All Prices quoted on Canal and Bay Tours S.A. are in United States dollars (USD) and per person, unless otherwise specified. All payments and refunds are United States dollars (USD). Canal and Bay Tours S.A. is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made. 

Canal and Bay Tours S.A. includes discounted prices for children who apply to the age ranges specified in each tour. Prior to the departure of the tours, Canal and Bay Tours S.A. may request personal identification of the children to verify their age according to the ticket purchased. If it is verified that the children's age does not correspond to the tickets purchased, additional charges may apply. 

Canal and Bay Tours S.A. includes 25% discounted prices for Panamanian and residents retired as established by current law. This discount does not apply in promotion rates. 

All rates quoted or shown on the web site are based on current prices and include taxes. Canal and Bay Tours S.A. reserves the right to alter or change already published prices on the website without notice in the event of any such costs increases that is outside Canal and Bay Tours S.A. control. 

If a day tour, package or group tour is cancelled due to circumstances outside our control or minimum numbers of passengers are not reached, we will refund the money you have paid. Canal and Bay Tours S.A. shall then have no further liability towards you. 

Additional charges may apply in case of requiring special assistance for disabled persons and other requested needs. 

 

CANCELLATION TERMS 
Applied cancellation fees differ between day tours. 

If you need to make a change to your date departure you must send us a notification via email at least 1 calendar day before departure. Within 24 hours 30% charge will be applied to the rates changes. In case other suppliers intervene in the tour and charge fees for changes; if this occurs, the extra fee will be added to your total. 

However, the booking can be transferred or assigned to another person but you must notify by email or the phones of Canal and Bay Tours S.A.. 

 

LIABILITY & INSURANCE 
Once you book through www.canalandbaytours.com you agree to be legally bound by the following terms. Canal and Bay Tours S.A. acts in good faith and cannot be held responsible for any loss, damage, accidents, sickness or schedule changes caused by weather or sea conditions, fortuitous events, force major such as natural catastrophes, strikes or any other irregularities beyond the control of Canal and Bay Tours S.A.. 

Personal belongings are at the owner's risk during the tour. 

Finally note that individual travel insurance and medical costs associated are included in the tour price. However, it is recommended that participants take out personal insurance. 

 

GENERAL TERMS 
The schedule established for boarding is one hour before departure and must be presented with the ticket and remain in the respective boarding area. 

Children under 14 years old should not take the tour alone. They must be accompanied by their parents and / or by the adults in charge of their custody during all the tours. Canal and Bay Tours S.A. is not responsible in any case for the damages that may be suffered by children. 

You can request the free transfer to La Playita dock (Av. Amador). To apply your booking must be processed 12 hours before departure, to coordinate the point and hour of pick up. 

You are required to comply with the current law of Panama, company rules Canal and Bay Tours S.A. and instructions from the ship's commander and must be fully responsible for any wrongful act that leads to an infraction, expense or other caused directly, or indirectly imposed on the company. 

In case of emergency, you must be at the disposal of the commander and company personnel, must follow the instructions received in a disciplined manner. 

Canal and Bay Tours S.A. reserves the right to denounce the passengers responsible for the acts mentioned, according to the applicable regulations, and even to follow a legal demand if the case merits it. 

It is forbidden to board ships with weapons, explosive and flammable substances and others that are considered dangerous for the safety of ships, passengers and crew members. 

 

For more information, special request, inquiries and / or complaints, contact: +507 209-2002, 209-2009, 209-2010, reservas@canalandbaytours.com, www.canalandbaytours.com.